CloudOffix Helpdesk Cloud
Managing Support Processes Is Now Much Easier
Whatever you expect from a helpdesk system, Helpdesk Cloud will deliver even more!
Create Support Requests
Collect support tickets via your website, email, or live support.
Share Requests with Your Teammates
Facilitate communication among team members with CloudOffix’s collaborative structure.
Track SLAs
Create customer-specific SLAs and track their progress.
Send Surveys
Send surveys to your customers after support tickets are closed to measure satisfaction and monitor your service quality.
Reports & Analytics
Analyze and report on all support tickets, response times, and survey results.
Integrate with Other Services
Use Helpdesk Cloud integrated with Sales and Project Cloud to provide an end-to-end service!
Opening a Support Request
Support requests can be collected from various sources, including email, live chat, or a specially designed website. You can prioritize incoming requests according to your processes, categorize them, or assign them to the appropriate person on your team. CloudOffix Helpdesk Cloud allows you to support your customers from a single channel. You can ensure your team is channeled correctly to manage the support process effectively.
Collaboration
In a customer support system, having a well-designed interface that preserves team spirit is key to successful work. CloudOffix’s collaboration feature eases the burden on users, even for the most demanding tasks! Team members can easily share their ideas about a technical support request or engage in idea exchange with each other. This collaboration ensures users work more comfortably, efficiently, and productively.
SLA Management
You can create SLAs based on the category and urgency of support requests. You can also make SLA agreements tailored to your customers. This way, technical support requests can be answered and resolved according to predetermined SLA conditions and deadlines.CloudOffix can automatically check SLA compliance at specified intervals on your behalf, and if there’s any issue, it can send automatic notifications to the relevant people with reminders.
Customer Satisfaction Surveys
Customers are the heart of everything we do. Their feedback always guides our roadmap as we strive for better. After you engage with them, ensuring they’re happy with the support they received is essential. That's why you may want to collect feedback about their experience after technical support. With CloudOffix Helpdesk Cloud, you can automatically send surveys following a support request. This allows you to measure your support team's performance and your customers' satisfaction.
Reports & Analytics
Reporting is the key to analyzing your business. CloudOffix provides the right reporting tools to analyze every detail of your sales, quotes, invoices, and operations. With CloudOffix, you can easily generate graphical, list-based, or summary reports. You don’t need any additional BI solution to access detailed insights. You’ll be able to directly reach the critical information your business needs.
Helpdesk Cloud replaces the following platforms;
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Zendesk
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Freshdesk
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Zoho Support
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Jira
Additionally,
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Slack
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Wix
Features included in Helpdesk Cloud;
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Ticket management
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Live chat
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SLA management
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Self-service documentation
Additionally,
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Social collaboration
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Website builder
Some Solutions You Can Use Integrated with Helpdesk Cloud
Thanks to its modern interface, it offers project management opportunities with your colleagues. Manage your projects in a fun and flexible way with CloudOffix Project Cloud!
Publish open positions on your website with CloudOffix HR Cloud, hire the best talents, and provide them with an excellent experience through advance payments, travel, performance, and leave management .
Manage your entire sales process from opportunity to invoicing with CloudOffix Sales Cloud – CRM and Sales Automation System.