CloudOffix Helpdesk Cloud
Managing Support Processes Is Now Much Easier
Whatever you expect from a helpdesk system, Helpdesk Cloud will deliver even more!
Create Support Requests
Collect support tickets via your website, email, or live support.
Share Requests with Your Teammates
Facilitate communication among team members with CloudOffix’s collaborative structure.
Track SLAs
Create customer-specific SLAs and track their progress.
Send Surveys
Send surveys to your customers after support tickets are closed to measure satisfaction and monitor your service quality.
Reports & Analytics
Analyze and report on all support tickets, response times, and survey results.
Integrate with Other Services
Use Helpdesk Cloud integrated with Sales and Project Cloud to provide an end-to-end service!
Opening a Support Request
Whether via email, live chat, or a custom web form, it doesn’t matter how your customers reach out—CloudOffix Helpdesk Cloud collects all requests in a single place and intelligently manages the process for you.
Incoming requests are automatically classified, prioritized, and assigned to the right people. As a result, no support request is overlooked and no customer is left unanswered.
AI VOICE AGENT
Seamless and Fast Support with AI Voice Agent
CloudOffix AI Voice AgentCloudOffix AI Voice Agent is your business’s 24/7 accessible digital voice representative. By understanding natural speech, it responds like a human and effortlessly handles tasks such as order inquiries, creating support tickets, performing real-time database searches, and automatically triggering workflows. CloudOffix AI Builder When complex issues arise, it seamlessly transfers the conversation to a live agent, allowing your team to focus on higher-value tasks. All these scenarios can be easily designed without writing code using CloudOffix AI Builder, enabling you to deploy your Voice Agent in just a few steps. As a result, you maximize customer satisfaction while significantly reducing operational costs
Experience 24/7 Voice Support Today!
Experience firsthand how CloudOffix AI Voice Agent can transform your business with a personalized demo.
With AI Builder, Deliver More Than Just Answers—Deliver Intelligent Experiences.
CloudOffix AI BuilderIt elevates the customer experience from ordinary to the next level.
AI Assistants
Create your own AI Assistant to provide fast and meaningful responses to customer requests.
Autonomous Task Managers
Define AI Agents and deploy digital assistants that manage processes from start to finish.
Personalization
Go beyond automation—deliver personalized experiences.
Collaboration
Success in customer support processes is not just about responding quickly—it is about teams working together in alignment. CloudOffix Helpdesk makes this possible with its user-friendly interface and powerful collaboration features.
All team members can easily communicate on a single support ticket, share ideas, and collaborate to resolve issues. Task assignments, notes, comments, and file sharing all take place on a single screen.
The result?
Less complexity, higher productivity, and a true spirit of teamwork. With CloudOffix, you don’t just provide support—you discover the power of solving problems together.
SLA Management
Not all support requests have the same priority. With CloudOffix Helpdesk, you can define Service Level Agreements (SLAs) based on the category and urgency of requests, and if needed, set customer-specific SLA conditions.
According to these defined rules, all support requests are tracked within predetermined timeframes and automatically routed to the right people when necessary. If an SLA deadline is about to be exceeded, CloudOffix sends automatic reminders to ensure the process stays on track.
Your SLA performance is continuously monitored, resulting in higher customer satisfaction and a sustainable level of service quality.
With CloudOffix Helpdesk, staying true to your service commitments is now much easier..
Customer Satisfaction Surveys
Reports & Analytics
Sound Decisions Start with the Right Analysis
CloudOffix Helpdesk Cloud goes beyond support processes by offering powerful reporting tools that enable end-to-end analysis of sales, quotations, invoices, and operational details.
With charts, lists, and summary views, you can generate all the reports you need with a single click and drill down into the details effortlessly.
Moreover, you don’t need an additional BI tool. With CloudOffix, accessing data is not a challenge—it’s standard. Because insight-driven management is no longer a privilege, but a necessity.
Helpdesk Cloud replaces the following platforms;
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Zendesk
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Freshdesk
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Zoho Support
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Jira
Additionally,
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Slack
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Wix
Features included in Helpdesk Cloud;
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Ticket management
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Live chat
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SLA management
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Self-service documentation
Additionally,
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Social collaboration
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Website builder